Remote Sleep Coach: CPAP Gear & Patient Care

Wellsky; Athens (GA); À distance; USD 21 000 - 22 000; Plein temps

Avantages offerts par ce poste

Medical with Rx, dental, and vision

Mental Health support through EAP

Paid time off, plus 8 paid holidays

100% vested 401(K) retirement plans

Résumé du poste

WellSky is hiring a Remote Call Center Representative (Sleep Coach) to conduct outbound calls for CPAP supply reorders and to actively promote equipment sales while ensuring compliance and patient satisfaction. The role is full-time and remote, requiring 40+ hours per week and residency in GA, AL, TN, LA, NC, or TX.

The Sleep Coach starts at $15 per hour with a raise to $16 per hour after one year, and equipment is shipped to your home before start date.

Qualifications

• Customer-focused approach to service delivery.
• Strong organizational skills and ability to handle multiple tasks.
• Clear and confident phone communication.

Responsabilités

• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize outreach strategies to assess patient usage and satisfaction to maximize engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate information.
• Maintain professionalism and phone etiquette; promptly return voicemails within two hours.
• Process orders using client-specific procedures.
• Perform other duties as assigned.

Connaissances

Customer focus

Organized

Phone communication

Multitasking

Formation

GED or High School Diploma

Description du poste

WellSky is hiring a Remote Call Center Representative (Sleep Coach) to conduct outbound calls for CPAP supply reorders and to actively promote equipment sales while ensuring compliance and patient satisfaction. The role is full-time and remote, requiring 40+ hours per week and residency in GA, AL, TN, LA, NC, or TX.

The Sleep Coach starts at $15 per hour with a raise to $16 per hour after one year, and equipment is shipped to your home before start date.