Remote Sleep Coach: CPAP Reorder Specialist

Wellsky; Clayton (NC); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical with Rx, dental, and vision

Mental Health support through EAP

Paid time off, plus 8 paid holidays

100% vested 401(K) retirement plans

Job summary

WellSky is seeking a Remote Call Center Representative (Sleep Coach) to conduct outbound calls for CPAP supply reorders and promote CPAP equipment sales. The role emphasizes compliance, customer satisfaction, and strong relationship building from a home office.

The position is full-time remote, requiring 40+ hours weekly. Candidates must reside in GA, AL, TN, LA, NC, or TX. Starting pay is $15/hour, increasing to $16/hour after one year, with equipment shipped prior to start.

Responsibilities

• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client-specific procedures.
• Perform other job duties as assigned.

Education

GED or High School Diploma

Job description

WellSky is seeking a Remote Call Center Representative (Sleep Coach) to conduct outbound calls for CPAP supply reorders and promote CPAP equipment sales. The role emphasizes compliance, customer satisfaction, and strong relationship building from a home office.

The position is full-time remote, requiring 40+ hours weekly. Candidates must reside in GA, AL, TN, LA, NC, or TX. Starting pay is $15/hour, increasing to $16/hour after one year, with equipment shipped prior to start.