Remote Senior Workforce Management & Analytics Lead

Humana, Inc.; Santa Fe (NM); Remote; USD 71.000 - 98.000; Vollzeit

Benefits dieser Stelle

Fully Remote

Zusammenfassung

Humana, Inc. is seeking a Senior Workforce Management Professional to apply advanced analytics, people metrics, and reporting to inform staffing, learning and development, and compliance decisions.

The role blends strategic planning with daily execution to optimize staff deployment and service delivery in a remote environment. The position requires 3+ years of workforce management experience, strong collaboration with leaders, and proficiency in Word, Excel, and PowerPoint.

Qualifikationen

• Knowledge of Verint and workforce management processes.
• Experience in forecasting, scheduling, attendance, and compliance.
• Strong communication and analytical problem-solving abilities.

Aufgaben

• Perform short-range and intermediate forecasting for staffing needs in Medicaid UM, incorporating real-time data, use trends, and anticipated demand fluctuations.
• Administer and oversee scheduling, timekeeping, attendance line, and absence management tasks, ensuring accuracy and compliance with established policies.
• Assess organizational staffing, identify requirements, and recommend solutions to meet both immediate and future workforce goals.
• Provide relevant analysis of talent and staffing needs, supporting strategic and operational goals at the department and segment level.
• Demonstrate comprehensive understanding of organizational strategy, departmental goals, and their linkages to related departments to inform workforce decisions.
• Collaborate with leadership and teams to support operational execution and strategic initiatives, applying strong communication and interpersonal skills.
• Make independent decisions regarding work methods and approaches, including resolving issues in ambiguous or evolving circumstances.
• Ensure all workforce management activities comply with U.S. federal and Puerto Rico employment laws and Humana's internal guidelines.
• Monitor and report on main workforce metrics; adjust planning and processes to optimize performance and employee engagement.

Kenntnisse

Verint

Workforce Management

Communication skills

Analytical thinking

Time management

Ausbildung

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Jobbeschreibung

Humana, Inc. is seeking a Senior Workforce Management Professional to apply advanced analytics, people metrics, and reporting to inform staffing, learning and development, and compliance decisions.

The role blends strategic planning with daily execution to optimize staff deployment and service delivery in a remote environment. The position requires 3+ years of workforce management experience, strong collaboration with leaders, and proficiency in Word, Excel, and PowerPoint.