Remote Senior Workforce Analytics & Planning

Humana, Inc.; Jackson (MS); Remote; USD 71,000 - 98,000; Full time

Job summary

Humana, Inc. is seeking a Senior Workforce Management Professional for its Pharmacy Process Engineering group. You will apply advanced and predictive analysis, people metrics, and reporting to inform staffing, learning and development, and talent management decisions.

This remote role focuses on enterprise planning and daily execution to ensure staff deployment and service delivery across Medicaid UM, with opportunities to lead cross-functional initiatives.

Qualifications

• Verint knowledge required.
• 3+ years of Workforce Management experience.
• Experience collaborating with leaders.
• MS Word, Excel and PowerPoint proficiency.
• Excellent written and oral communication skills.
• Strong analytical, critical thinking & problem-solving skills.
• Ability to handle multiple tasks & deadlines with attention to detail.

Responsibilities

• Perform short-range and intermediate forecasting for staffing needs in Medicaid UM using real-time data and demand trends.
• Administer scheduling, timekeeping, attendance, and absence management per policies.
• Assess staffing requirements and recommend solutions for current and future needs.
• Provide analysis of talent and staffing needs to support departmental goals.
• Align workforce decisions with organizational strategy and department goals.
• Collaborate with leadership to support execution of initiatives and effective communication.
• Make independent decisions on work methods in evolving environments.
• Ensure compliance with U.S. federal and Humana guidelines.
• Monitor and report core workforce metrics to optimize performance.

Skills

Verint

Workforce Management

Leadership collaboration

MS Word

MS Excel

MS PowerPoint

Written & verbal communication

Analytical problem solving

Multi-tasking & detail orientation

Education

Bachelor's degree

Tools

Verint

Job description

Humana, Inc. is seeking a Senior Workforce Management Professional for its Pharmacy Process Engineering group. You will apply advanced and predictive analysis, people metrics, and reporting to inform staffing, learning and development, and talent management decisions.

This remote role focuses on enterprise planning and daily execution to ensure staff deployment and service delivery across Medicaid UM, with opportunities to lead cross-functional initiatives.