Remote Senior Roadside Tech Support Lead

Ryder System, Inc.; Pierre (SD); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases end‑to‑end. You decide if calls are handled by internal technicians or third parties, resolving vehicle maintenance issues to improve uptime.

The role operates on a Tue–Sat 3:00pm–11:30pm EST schedule with $28.00/hr base and a $1.00–$1.50 shift differential. Provide troubleshooting guidance, escalation support, and technical knowledge to the maintenance team while mentoring Tier 1

Qualifications

• H.S. diploma/GED required
• Two (2) years or more in Ryder operations direct customer service exposure preferred
• Four (4) years or more in transportation maintenance required
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required
• ASE Certifications

Responsibilities

• Assess research, trouble-shoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and responsible to improving customer uptime
• Assist with follow ups, escalations, service provider interactions in partnership with RCRC agents and leadership. Provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues.
• Provide updated technical knowledge to the maintenance team, including OEM provided information, internal technical training, technical bulletins, infoCenter and other sources for training and development.
• Mentor the Tier 1 call center team. Provide status updates, participate in other meetings, and provide periodic training.

Job description

Ryder System, Inc. seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases end‑to‑end. You decide if calls are handled by internal technicians or third parties, resolving vehicle maintenance issues to improve uptime.

The role operates on a Tue–Sat 3:00pm–11:30pm EST schedule with $28.00/hr base and a $1.00–$1.50 shift differential. Provide troubleshooting guidance, escalation support, and technical knowledge to the maintenance team while mentoring Tier 1