Remote Tier 2 Maintenance Tech Support Lead

Ryder System, Inc.; Helena (MT); Remote; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. The role involves deciding whether to dispatch internal technicians or third parties, addressing OEM quality and system issues, and improving uptime through strong diagnostics and customer communication.

Schedule: Tue-Sat, 3:00pm-11:30pm EST. Hourly pay $28.00 plus $1.00 shift diff (2nd shift). Must work alternate shifts, including evenings and weekends.

Qualifications

• High school diploma or GED is required.
• ASE certifications preferred.
• Five+ years in Ryder Operations (shop) environment preferred.
• Two+ years in Ryder operations direct customer service exposure preferred.
• Four+ years in transportation maintenance required.
• Two+ years in technical diagnostic and customer resolution exposure.

Responsibilities

• Assess, research, troubleshoot and remedy vehicle roadside breakdowns with full autonomy.
• Assist with follow ups, escalations, and service provider interactions; provide summaries to maintenance team.
• Provide updated technical knowledge to maintenance team via OEM info, training, bulletins, infoCenter.
• Mentor Tier 1 call center team; provide status updates and training.

Skills

Technical diagnostics

Troubleshooting

Diagnostic equipment

Customer resolution

English (preferred)

Shift flexibility

Education

High school diploma or GED

ASE certifications

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. The role involves deciding whether to dispatch internal technicians or third parties, addressing OEM quality and system issues, and improving uptime through strong diagnostics and customer communication.

Schedule: Tue-Sat, 3:00pm-11:30pm EST. Hourly pay $28.00 plus $1.00 shift diff (2nd shift). Must work alternate shifts, including evenings and weekends.