Remote Senior Maintenance Tech Support Lead (Tier 2)

Ryder System, Inc.; Annapolis (MD); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Shift differential

On-call flexibility

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases and determine whether to dispatch internal technicians or third-party vendors.

You will resolve technical issues on Ryder fleet vehicles, leveraging strong maintenance knowledge to improve uptime in breakdown scenarios. In a remote setting with a Tue-Sat 3:00pm–11:30pm EST schedule, you will support the maintenance team, provide training, and help ensure quick, reliable service to

Qualifications

• H.S. diploma/GED required.
• Vocational or Technical Certification preferred (ASE certifications).
• Five+ years in a Ryder Operations (shop) environment preferred.
• Two+ years in Ryder operations direct customer service exposure preferred.
• Four+ years in transportation maintenance required.
• Two+ years in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.

Responsibilities

• Assess, research, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and uptime.
• Assist with follow-ups, escalations, service provider interactions, and provide periodic summaries to improve breakdowns and warranty issues.
• Provide updated technical knowledge to the maintenance team using OEM info, internal trainings and bulletins.
• Mentor the Tier 1 call center team and deliver periodic training.

Skills

Technical expertise

Vehicle maintenance

Diagnostics

Communication skills

Education

High School Diploma or GED

ASE Certifications preferred

Tools

Diagnostic testing equipment

OEM service information

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases and determine whether to dispatch internal technicians or third-party vendors.

You will resolve technical issues on Ryder fleet vehicles, leveraging strong maintenance knowledge to improve uptime in breakdown scenarios. In a remote setting with a Tue-Sat 3:00pm–11:30pm EST schedule, you will support the maintenance team, provide training, and help ensure quick, reliable service to