Remote SaaS Implementation Manager

12twenty; Santa Monica (CA); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Full benefits including 401(k)

Team activities & events

Remote work flexibility

Job summary

12twenty is seeking an Implementation Manager to join our growing CX team. The role is remote full-time in the U.S. and focuses on leading software implementations for mid-market to light enterprise clients.

You will coordinate cross-functional teams, manage multiple projects, and drive successful platform adoption. Ideal candidates excel at high-touch customer environments, communicate with senior leaders, and deliver measurable value through structured rollout plans and training.

Qualifications

• 3–5 years of experience in SaaS onboarding, implementation, or project management.
• Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients.
• Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems.

Responsibilities

• Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
• Manage 30–40 concurrent implementation projects with multiple stakeholders and varying timelines.
• Design, deliver, and adjust project plans and milestone schedules for multi-month onboarding.
• Conduct live training sessions, working sessions, and executive-level updates via video conference.
• Motivate and guide customers through complex technical rollouts and ensure platform readiness.

Skills

SaaS onboarding

Project management

Remote work

Stakeholder mgmt

Communication

Tools

Zoom

Slack

Salesforce

Job description

12twenty is seeking an Implementation Manager to join our growing CX team. The role is remote full-time in the U.S. and focuses on leading software implementations for mid-market to light enterprise clients.

You will coordinate cross-functional teams, manage multiple projects, and drive successful platform adoption. Ideal candidates excel at high-touch customer environments, communicate with senior leaders, and deliver measurable value through structured rollout plans and training.