Remote SaaS Implementation Program Lead

Openkrill; United States; À distance; USD 95 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

401(k) plan with company matching

Open PTO and parental leave

Life insurance

Disability coverage

Employee assistance program

Voluntary supplemental benefits

Résumé du poste

3E seeks an Implementation Project Manager to lead large, multi-product customer deployments across teams, ensuring on-time delivery, scope adherence, and measurable outcomes. You will translate scopes into executable strategies, manage risks, and coordinate technical specialists to deliver successful customer value.

You will partner with product, engineering, and commercial teams, driving governance, reports, and post-onboarding value realization while navigating client needs and internal

Qualifications

• 3–5 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services.
• Demonstrated experience leading complex customer implementations with multiple workstreams, technical dependencies, contributors, or products.
• Experience owning project scope, plans, milestones, risks, dependencies, change control, customer communication, and delivery outcomes.

Responsabilités

• Lead complex new-logo, cross-sell, and Value Realization implementations from internal handoff through customer acceptance and formal close.
• Translate complex scopes of work into an integrated delivery strategy covering products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria.
• Lead technical discovery and pre-integration planning with customers, CX technical specialists, and relevant internal teams.
• Own the master implementation plan and coordinate implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer resources.
• Establish measurable success and acceptance criteria at kickoff and maintain accountability for those outcomes throughout delivery.
• Lead customer project governance, including senior stakeholder and sponsor communications.
• Maintain the milestone tracker and conduct phase-gate reviews, giving a clear assessment of whether projects are on track, at risk, or behind and establishing mitigation plans when required.
• Identify cross-workstream dependencies and risks early and determine their impact on the critical path.
• Lead complex, multi-product delivery by managing scope and change control, coordinating custom development through launch, maintaining a unified customer plan across teams, and providing leadership with clear, data-backed reporting on project health, risk, timelines, value, and adoption.
• Build and maintain dashboards or reporting tools that make project status and risks visible without relying solely on status meetings.
• Lead customer escalations diplomatically while maintaining accountability for customer commitments, decisions, resources, data readiness, and signoffs.

Connaissances

Software implementation

Project management

B2B SaaS

CRM tools

Stakeholder communication

Data dashboards

Formation

Bachelor’s degree

Outils

Salesforce

HubSpot

Zendesk

Pendo

Gong

Description du poste

3E seeks an Implementation Project Manager to lead large, multi-product customer deployments across teams, ensuring on-time delivery, scope adherence, and measurable outcomes. You will translate scopes into executable strategies, manage risks, and coordinate technical specialists to deliver successful customer value.

You will partner with product, engineering, and commercial teams, driving governance, reports, and post-onboarding value realization while navigating client needs and internal