Remote Retention Specialist

Smart Start, Inc.; Chester (VA); Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

Performance-based commissions

Comprehensive health plan

401(k) retirement plan

Professional growth opportunities

Work/life balance

Job summary

A customer support company in Virginia is seeking a Customer Support & Retention Advisor to engage with customers regarding appointment scheduling and account inquiries. This fully remote position requires strong multitasking skills, excellent communication abilities, and a minimum of 6 months of experience in a related role. Candidates should be comfortable navigating CRM systems and maintaining a positive customer experience while addressing concerns. A high school diploma is required, and bilingual skills may qualify for additional compensation.

Qualifications

• Minimum of 6 months experience in customer service or call center.
• Experience in handling objections and conflict resolution preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Manage inbound and outbound calls related to customer services.
• Assist customers in navigating their installation process.
• Handle cancellation requests and address objections.

Skills

Customer service experience

Conflict resolution

Bilingual (English/Spanish)

CRM proficiency

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

A customer support company in Virginia is seeking a Customer Support & Retention Advisor to engage with customers regarding appointment scheduling and account inquiries. This fully remote position requires strong multitasking skills, excellent communication abilities, and a minimum of 6 months of experience in a related role. Candidates should be comfortable navigating CRM systems and maintaining a positive customer experience while addressing concerns. A high school diploma is required, and bilingual skills may qualify for additional compensation.