Remote Retention Specialist

Smart Start, Inc.; Lake Ozark (MO); Remote; USD 22,041 - 27,552; Full time

Benefits offered by this job

Comprehensive health plan including medical and dental

401(k) plan with company match

Performance-based commissions

Birthday and Anniversary bonus

Legal services and disability benefits

Job summary

A leading customer support firm is seeking a Customer Support & Retention Advisor to engage with potential customers regarding appointment scheduling and account inquiries. This remote position offers competitive hourly pay with performance-based commissions. Ideal candidates should have customer service experience, strong multitasking abilities, and excellent communication skills, thriving in a high-volume call environment. A comprehensive health plan and 401(k) retirement plan are included as part of the benefits package.

Qualifications

• Minimum of 6 months of experience in customer service or call center roles.
• Experience in conflict resolution or account retention preferred.
• Self-motivated and comfortable working in a remote environment.

Responsibilities

• Manage inbound and outbound calls related to appointments and account support.
• Assist customers with installation processes and provide accurate information.
• De-escalate challenging customer situations with empathy and professionalism.

Skills

customer service experience

multitasking

communication skills

conflict resolution

detail orientation

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A leading customer support firm is seeking a Customer Support & Retention Advisor to engage with potential customers regarding appointment scheduling and account inquiries. This remote position offers competitive hourly pay with performance-based commissions. Ideal candidates should have customer service experience, strong multitasking abilities, and excellent communication skills, thriving in a high-volume call environment. A comprehensive health plan and 401(k) retirement plan are included as part of the benefits package.