Remote Retention Specialist

Smart Start, Inc.; La Marque (TX); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health plan

401(k) retirement plan

Performance-based commissions

Fringe benefits

Job summary

A growing customer service company is seeking a Customer Support & Retention Advisor to engage with customers regarding appointment scheduling and account inquiries. Ideal candidates should have a high school diploma and at least 6 months of customer service experience. Strong multitasking and communication skills are essential, along with the ability to work remotely. This role offers performance incentives and a comprehensive benefits package, ensuring a supportive work environment.

Qualifications

• Minimum of 6 months experience in customer service or call center.
• Experience in handling objections and conflict resolution preferred.
• Able to work in a remote environment.

Responsibilities

• Manage inbound and outbound customer calls.
• Assist customers with installation processes and service inquiries.
• Handle cancellation requests and find retention solutions.
• Document customer interactions accurately in CRM.
• De-escalate challenging situations professionally.
• Collaborate with internal teams for service delivery.

Skills

Customer service

Conflict resolution

Multitasking

Verbal communication

Written communication

Attention to detail

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A growing customer service company is seeking a Customer Support & Retention Advisor to engage with customers regarding appointment scheduling and account inquiries. Ideal candidates should have a high school diploma and at least 6 months of customer service experience. Strong multitasking and communication skills are essential, along with the ability to work remotely. This role offers performance incentives and a comprehensive benefits package, ensuring a supportive work environment.