Remote Retention Specialist

Smart Start, Inc.; Manassas (VA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly pay with performance-based incentives

Comprehensive health plan

401(k) retirement plan with company match

Birthday and Anniversary bonus

Job summary

A leading customer support firm is seeking a Customer Support & Retention Advisor to manage customer appointments and inquiries. The role involves engaging with customers to enhance retention through empathetic communication and support. Ideal candidates should possess a high school diploma and at least 6 months of experience in customer service. This fully remote position offers flexible hours and opportunities for performance incentives. Proficiency in CRM systems and strong multitasking skills are essential.

Qualifications

• Customer service experience required, preferable 6 months in a call center or retention roles.
• Strong attention to detail and organizational skills.
• Professionalism and empathy are essential.

Responsibilities

• Manage inbound and outbound calls related to appointments and services.
• Assist customers with installation navigation and support.
• De-escalate challenging situations effectively.
• Document customer interactions accurately in the CRM.

Skills

Empathetic communication

Multitasking

Conflict resolution

CRM navigation

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

A leading customer support firm is seeking a Customer Support & Retention Advisor to manage customer appointments and inquiries. The role involves engaging with customers to enhance retention through empathetic communication and support. Ideal candidates should possess a high school diploma and at least 6 months of experience in customer service. This fully remote position offers flexible hours and opportunities for performance incentives. Proficiency in CRM systems and strong multitasking skills are essential.