Remote Retention Specialist

Smart Start, Inc.; Falls Church (VA); Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Hourly pay with performance incentives

Comprehensive health plan

401(k) retirement plan

Birthday & Anniversary bonus

Company-wide discounts

Work/life balance and professional growth opportunities

Job summary

A dynamic customer service company is seeking a fully remote Customer Support & Retention Advisor to enhance customer satisfaction through effective appointment scheduling and account management. Ideal candidates must possess excellent communication skills and a solid background in customer service or retention roles. Successful advisors will thrive in a high-volume call environment, capable of multitasking effectively while resolving concerns empathetically. Join us to make a significant impact in customer relationships and retention.

Qualifications

• Minimum of 6 months of experience in customer service or retention roles.
• Experience handling objections and resolving conflicts is a plus.
• Bilingual (English/Spanish) proficiency is a bonus.

Responsibilities

• Manage inbound and outbound calls related to customer inquiries.
• Assist customers with appointment scheduling.
• Provide accurate information regarding company policies.

Skills

Customer service experience

Conflict resolution

Multitasking

Verbal communication

Written communication

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

A dynamic customer service company is seeking a fully remote Customer Support & Retention Advisor to enhance customer satisfaction through effective appointment scheduling and account management. Ideal candidates must possess excellent communication skills and a solid background in customer service or retention roles. Successful advisors will thrive in a high-volume call environment, capable of multitasking effectively while resolving concerns empathetically. Join us to make a significant impact in customer relationships and retention.