Remote Retention Specialist

Smart Start, Inc.; Houston (TX); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Hourly-rate pay with performance-based commissions

Comprehensive health plan including medical, dental

401(k)-retirement plan with company match

Birthday and Anniversary bonus

Positive work environment with work/life balance

Job summary

A growing customer service company is seeking a Customer Support & Retention Advisor to engage with customers regarding appointment scheduling and account inquiries. This role is fully remote, ensuring a flexible work environment. Candidates should have prior customer service experience and be adept in handling objections and providing solutions effectively, while maintaining a positive customer experience. Strong attention to detail and excellent communication skills are essential for success in this high-volume call environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of 6 months of experience in customer service or call center roles.
• Strong multitasking skills and ability to navigate tools during calls.

Responsibilities

• Manage inbound and outbound calls regarding appointments and account support.
• Provide clear and accurate information to customers about services.
• Handle cancellation requests with empathy and professionalism.

Skills

Customer service experience

Conflict resolution

Bilingual (English/Spanish)

Multitasking skills

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A growing customer service company is seeking a Customer Support & Retention Advisor to engage with customers regarding appointment scheduling and account inquiries. This role is fully remote, ensuring a flexible work environment. Candidates should have prior customer service experience and be adept in handling objections and providing solutions effectively, while maintaining a positive customer experience. Strong attention to detail and excellent communication skills are essential for success in this high-volume call environment.