Remote Retention Specialist

Smart Start, Inc.; Blacksburg (VA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hourly-pay plus performance-based commissions

Comprehensive health plan

401(k) retirement plan

Birthday & anniversary bonus

Company discounts

Legal services

Short & long-term disability

Job summary

A customer service organization located in Virginia is seeking a Customer Support & Retention Advisor to engage with potential customers through proactive communication. This fully remote role requires managing appointment scheduling, resolving customer issues, and maintaining detailed records in a CRM system. Candidates should have at least 6 months of customer service experience and possess excellent verbal and written communication skills. Bilingual proficiency in English and Spanish is a plus, providing additional compensation opportunities.

Qualifications

• Minimum 6 months of experience in customer service or call center roles.
• Experience in handling objections and conflict resolution is preferred.
• Self-motivated with the ability to work in a remote environment.

Responsibilities

• Manage inbound and outbound customer calls for appointment and service inquiries.
• Handle cancellation requests and provide retention solutions.
• Document all customer interactions accurately in CRM.

Skills

Customer service experience

Multitasking skills

Verbal communication

Written communication

Conflict resolution

Detail-oriented

Empathy

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

A customer service organization located in Virginia is seeking a Customer Support & Retention Advisor to engage with potential customers through proactive communication. This fully remote role requires managing appointment scheduling, resolving customer issues, and maintaining detailed records in a CRM system. Candidates should have at least 6 months of customer service experience and possess excellent verbal and written communication skills. Bilingual proficiency in English and Spanish is a plus, providing additional compensation opportunities.