Remote Retention Specialist

Smart Start, Inc.; Mesquite (TX); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hourly pay with performance incentives

Comprehensive health plan

401(k) retirement plan

Birthday & Anniversary bonus

Work/life balance and professional growth opportunities

Job summary

A community-focused organization is seeking a Customer Support & Retention Advisor to manage customer interactions regarding appointment scheduling and account inquiries. This fully remote position requires experience in customer service and exceptional multitasking abilities. You will handle cancellations, provide support, and ensure customer satisfaction through professional communication. Ideal candidates are empathetic, organized, and thrive in a remote setting. This role includes performance-based incentives and a comprehensive benefits package.

Qualifications

• Minimum of 6 months of experience in a customer service, call center, or retention role.
• Self-motivated and comfortable working in a remote environment.
• Ability to communicate clearly and professionally.

Responsibilities

• Manage inbound and outbound calls for appointment scheduling and account support.
• Handle cancellation requests with appropriate retention solutions.
• Document all customer interactions in CRM.

Skills

Customer service experience

Multitasking

Conflict resolution

Communication skills

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

A community-focused organization is seeking a Customer Support & Retention Advisor to manage customer interactions regarding appointment scheduling and account inquiries. This fully remote position requires experience in customer service and exceptional multitasking abilities. You will handle cancellations, provide support, and ensure customer satisfaction through professional communication. Ideal candidates are empathetic, organized, and thrive in a remote setting. This role includes performance-based incentives and a comprehensive benefits package.