Remote Retention Specialist

Smart Start, Inc.; Ashboro (IN); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health plan

401(k) retirement plan

Performance-based incentives

Work/life balance

Professional growth opportunities

Job summary

A leading customer support firm is seeking a Customer Support & Retention Advisor to engage with potential customers and provide exceptional service. This remote role requires handling calls related to appointment scheduling and account inquiries, emphasizing retention strategies to secure and reschedule customer appointments. Ideal candidates will have customer service experience and strong communication skills. The position offers a comprehensive benefits package including performance-based incentives and health coverage.

Qualifications

• 6+ months of experience in customer service or call center roles.
• Strong attention to detail.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage inbound and outbound calls for appointment scheduling.
• Assist customers with installation processes.
• Handle cancellation requests and retention solutions.

Skills

Customer service experience

Multi-tasking

Empathy

Communication skills

Conflict resolution

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A leading customer support firm is seeking a Customer Support & Retention Advisor to engage with potential customers and provide exceptional service. This remote role requires handling calls related to appointment scheduling and account inquiries, emphasizing retention strategies to secure and reschedule customer appointments. Ideal candidates will have customer service experience and strong communication skills. The position offers a comprehensive benefits package including performance-based incentives and health coverage.