Remote Retention Specialist

Smart Start, Inc.; Miami (FL); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Hourly-rate pay with performance-based commissions

Comprehensive health plan

401(k) plan with company match

Fringe benefits including bonuses and discounts

Professional growth opportunities

Work/life balance support

Job summary

A customer service-focused company in the United States is seeking a Customer Support & Retention Advisor. This fully remote position involves engaging with customers regarding appointment scheduling and account inquiries while maintaining a positive customer experience. Ideal candidates will have strong verbal communication skills, experience in customer service, and the ability to multitask effectively. Opportunities for performance-based incentives and growth exist within a mission-driven environment.

Qualifications

• 6 months of experience in customer service or call center roles.
• Experience in handling objections preferred.
• Ability to multitask across systems during live calls.
• Bilingual (English/Spanish) proficiency for additional compensation.

Responsibilities

• Manage inbound and outbound calls related to appointment scheduling.
• Assist customers with navigating their installation process.
• Handle cancellation requests by addressing concerns.
• Document all customer interactions in CRM.
• De-escalate challenging customer situations professionally.
• Meet performance metrics for customer retention and service quality.

Skills

Customer service experience

Conflict resolution

Multitasking

Verbal communication

Written communication

Empathy

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A customer service-focused company in the United States is seeking a Customer Support & Retention Advisor. This fully remote position involves engaging with customers regarding appointment scheduling and account inquiries while maintaining a positive customer experience. Ideal candidates will have strong verbal communication skills, experience in customer service, and the ability to multitask effectively. Opportunities for performance-based incentives and growth exist within a mission-driven environment.