Remote Retention Specialist

Smart Start, Inc.; Sterling (VA); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Uncapped performance-based commissions

Comprehensive health plan

401(k) retirement plan with company match

Birthday & Anniversary bonus

Legal services

Short & long-term disability

Job summary

A leading customer service company is seeking a Customer Support & Retention Advisor to engage with customers via phone. This fully remote role involves managing appointments, addressing account inquiries, and using empathetic communication to secure customer retention. The ideal candidate brings at least 6 months of experience in customer service, is proficient in navigating CRM platforms, and possesses strong multitasking abilities. Benefits include uncapped performance-based commissions and comprehensive health coverage.

Qualifications

• Minimum of 6 months of experience in customer service or call center roles.
• Experience with handling objections and conflict resolution.
• Strong verbal and written communication skills.

Responsibilities

• Manage inbound and outbound calls regarding appointments and service inquiries.
• Assist customers through the installation process with accurate information.
• Handle cancellation requests and offer retention solutions.

Skills

Multitasking skills

Empathetic communication

Conflict resolution

Attention to detail

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A leading customer service company is seeking a Customer Support & Retention Advisor to engage with customers via phone. This fully remote role involves managing appointments, addressing account inquiries, and using empathetic communication to secure customer retention. The ideal candidate brings at least 6 months of experience in customer service, is proficient in navigating CRM platforms, and possesses strong multitasking abilities. Benefits include uncapped performance-based commissions and comprehensive health coverage.