Remote Retention Specialist

Smart Start, Inc.; Carson City (NV); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Hourly pay with performance-based commissions

Comprehensive health plan including dental and vision

401(k) retirement plan with company match

Birthday & Anniversary bonuses

Work/life balance

Professional growth opportunities

Job summary

A customer service organization is seeking a Customer Support & Retention Advisor who will engage with customers for appointment scheduling and service inquiries. This fully remote role involves managing calls, assisting with service processes, and providing solutions to customer concerns. Ideal candidates should have at least 6 months of experience in customer service and exceptional communication skills. This position offers flexible hours and involves uncapped commissions based on performance.

Qualifications

• Minimum of 6 months in customer service or call center roles.
• Experience in conflict resolution and objection handling preferred.
• Strong verbal and written communication skills.

Responsibilities

• Manage inbound and outbound calls for appointment and service inquiries.
• Assist with the installation process and provide accurate information.
• Handle cancellation requests and provide retention solutions.

Skills

Customer service experience

Call handling

Multitasking

Empathy

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A customer service organization is seeking a Customer Support & Retention Advisor who will engage with customers for appointment scheduling and service inquiries. This fully remote role involves managing calls, assisting with service processes, and providing solutions to customer concerns. Ideal candidates should have at least 6 months of experience in customer service and exceptional communication skills. This position offers flexible hours and involves uncapped commissions based on performance.