Remote Retention Specialist

Smart Start, Inc.; Las Vegas (NV); Remote; USD 20,664 - 31,684; Full time

Benefits offered by this job

Health plan

401(k) retirement plan

Birthday & Anniversary bonus

Company-wide discounts

Legal services

Disability benefits

Job summary

A client-focused company based in the United States is seeking a Customer Support & Retention Advisor to manage calls and assist customers with appointment scheduling and account inquiries. You'll work in a fully remote environment, enjoying uncapped commissions and a comprehensive health plan. Ideal candidates will have strong communication skills and experience in customer service or retention roles. Join us and make a difference while earning competitively and working flexibly.

Qualifications

• Minimum of 6 months of experience in customer service or call center roles.
• Experience handling objections and conflict resolution preferred.
• Bilingual (English/Spanish) proficiency qualifies for additional compensation.

Responsibilities

• Manage inbound and outbound calls related to appointment rescheduling.
• Assist customers with navigating the installation process.
• Professionally handle cancellation requests and offer retention solutions.
• Maintain detailed documentation of customer interactions in CRM.

Skills

Customer service

Multitasking

Conflict resolution

Verbal communication

Written communication

Empathy

Attention to detail

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A client-focused company based in the United States is seeking a Customer Support & Retention Advisor to manage calls and assist customers with appointment scheduling and account inquiries. You'll work in a fully remote environment, enjoying uncapped commissions and a comprehensive health plan. Ideal candidates will have strong communication skills and experience in customer service or retention roles. Join us and make a difference while earning competitively and working flexibly.