Remote Retention Specialist

Smart Start, Inc.; San Antonio (TX); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Uncapped performance-based commissions

Comprehensive health plan

401(k) retirement plan with company match

Birthday & Anniversary bonus

Company discounts

Job summary

A customer support company is seeking a Customer Support & Retention Advisor to engage with customers regarding scheduling and account inquiries. This fully remote position involves managing high-volume calls, providing empathetic and solution-oriented support, and ensuring customer satisfaction. Successful candidates will have at least 6 months of relevant experience and excellent communication skills. The role also offers performance-based incentives and a comprehensive health plan.

Qualifications

• Minimum of 6 months of experience in customer service or call center roles.
• Strong attention to detail and organizational skills.
• Self-motivated and comfortable working in a remote environment.

Responsibilities

• Manage inbound and outbound calls related to appointment scheduling.
• Maintain detailed and accurate documentation of all customer interactions.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Customer service experience

Multitasking

Conflict resolution

Communication skills

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Job description

A customer support company is seeking a Customer Support & Retention Advisor to engage with customers regarding scheduling and account inquiries. This fully remote position involves managing high-volume calls, providing empathetic and solution-oriented support, and ensuring customer satisfaction. Successful candidates will have at least 6 months of relevant experience and excellent communication skills. The role also offers performance-based incentives and a comprehensive health plan.