Remote Retention Specialist

Smart Start, Inc.; Cary (NC); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Performance-based commissions

Comprehensive health plan

401(k) retirement plan

Birthday & Anniversary bonus

Legal services

Job summary

A customer service company is seeking a fully remote Customer Support & Retention Advisor. The role involves engaging with customers for appointment scheduling and inquiries, providing empathetic solutions to ensure satisfaction. Ideal candidates should possess strong communication skills, customer service experience, and the ability to multitask effectively. This role offers uncapped performance-based commissions and a comprehensive health benefits package, creating opportunities for personal and professional growth.

Qualifications

• Minimum 6 months of experience in customer service or call center roles.
• Bilingual proficiency in English/Spanish qualifies for additional compensation.
• Ability to remain calm in high-volume or high-stress situations.

Responsibilities

• Manage inbound and outbound calls regarding account support.
• Assist customers with installation process and provide relevant information.
• Maintain accurate documentation of customer interactions.
• De-escalate challenging customer situations with professionalism.

Skills

Customer service experience

Conflict resolution

Multitasking

Verbal and written communication

Empathy

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

A customer service company is seeking a fully remote Customer Support & Retention Advisor. The role involves engaging with customers for appointment scheduling and inquiries, providing empathetic solutions to ensure satisfaction. Ideal candidates should possess strong communication skills, customer service experience, and the ability to multitask effectively. This role offers uncapped performance-based commissions and a comprehensive health benefits package, creating opportunities for personal and professional growth.