Remote Retention Specialist

Smart Start, Inc.; Gloucester (VA); Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Hourly-rate pay with performance commissions

Comprehensive health plan

401(k) with company match

Birthday & Anniversary bonus

Positive work environment

Job summary

A remote service organization is seeking a Customer Support & Retention Advisor to manage customer inquiries and appointment scheduling. This role requires excellent verbal and written communication skills, with a focus on conflict resolution and multitasking in a high-volume environment. Candidates should have a high school diploma and at least six months of customer service experience. Benefits include performance-based commissions, health plans, and a 401(k)-retirement plan.

Qualifications

• Minimum of 6 months of experience in customer service or call center roles.
• Experience handling objections and conflict resolution preferred.
• Strong attention to detail required.

Responsibilities

• Manage inbound and outbound calls related to appointment scheduling.
• Assist customers with installation processes.
• Professionally handle cancellation requests and maintain documentation.
• Collaborate with internal teams for seamless service.

Skills

Customer service experience

Conflict resolution

Multitasking

Verbal communication

Written communication

Detail-oriented

Empathy

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

A remote service organization is seeking a Customer Support & Retention Advisor to manage customer inquiries and appointment scheduling. This role requires excellent verbal and written communication skills, with a focus on conflict resolution and multitasking in a high-volume environment. Candidates should have a high school diploma and at least six months of customer service experience. Benefits include performance-based commissions, health plans, and a 401(k)-retirement plan.