Remote Resident Connectivity Program Leader

BH Management Services, LLC; Iowa City (IA); Remote; USD 85,000 - 120,000; Full time

Job summary

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead portfolio-wide connectivity and IoT initiatives. This remote role focuses on delivering programs that enhance resident experience and operational efficiency across communities.

You will partner with Property Operations, Marketing, IT and external vendors, manage KPIs, and drive continuous improvement while traveling up to 60% as required.

Qualifications

• Associate degree preferred; equivalent combination considered.
• ~2+ years in multifamily property management, program management, operations, tech implementation, or related industry.
• Travel up to 60% including local and overnight travel.
• Proficiency with Microsoft Office; Adobe products and PM software experience preferred.
• Working knowledge of project management methodologies, tools, and best practices.
• Ability to build collaborative relationships across onsite teams, corporate partners, residents, vendors, and external providers.
• Ability to work independently in a cross-functional environment.
• Commitment to delivering exceptional customer and resident experiences.

Responsibilities

• Lead the Resident Connectivity Program strategy across the portfolio.
• Collaborate with Operations, Marketing, IT, and external vendors to deliver program initiatives.
• Define, track, and report KPIs and performance metrics to leadership.
• Oversee multiple installations, conversions, upgrades, and technology initiatives; ensure on time and in budget.
• Manage resource planning, workload distribution, and project staffing.
• Support hiring, onboarding, training, performance evaluations, and succession planning.
• Ensure compliance with security, onboarding, insurance, and invoicing standards.
• Analyze portfolio performance to identify opportunities for improvements.

Skills

Project management

Data analysis

Stakeholder collaboration

Travel readiness

Education

Associate degree in related field

Tools

Microsoft Office

Adobe software

Project management software

Job description

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead portfolio-wide connectivity and IoT initiatives. This remote role focuses on delivering programs that enhance resident experience and operational efficiency across communities.

You will partner with Property Operations, Marketing, IT and external vendors, manage KPIs, and drive continuous improvement while traveling up to 60% as required.