Remote Resident Connectivity Program Lead

BH Management Services, LLC; Nashville (TN); Remote; USD 90,000 - 120,000; Full time

Job summary

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead strategic connectivity programs across our multistate portfolio. The role requires collaboration with Property Operations, Marketing, IT, and external partners to optimize resident internet services and technology initiatives.

You'll drive data-driven program delivery, define KPIs, and report progress to executive leadership. Travel up to 60% is expected as part of optimizing implementations across communities.

Qualifications

• 2+ years in multifamily property management or related fields.
• Ability to travel up to 60% including local and overnight travel.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and related business applications.
• Experience with project management methodologies, tools, and best practices.

Responsibilities

• Lead the Resident Connectivity Program across the portfolio.
• Collaborate with Operations, IT, Marketing, Centralized Operations, and external partners to maximize program performance.
• Define, track, and report on KPIs and performance metrics to stakeholders and leadership.
• Oversee multiple concurrent installations, conversions, upgrades, and technology initiatives.
• Ensure projects are completed on time, within scope, and within budget.
• Support hiring, onboarding, training, performance evaluations, and succession planning.

Skills

MS Office Suite

Project Management

Stakeholder Management

Data Analysis

Communication

Travel up to 60%

Education

Associate’s degree or equivalent

Tools

Adobe products

Project management software

Job description

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead strategic connectivity programs across our multistate portfolio. The role requires collaboration with Property Operations, Marketing, IT, and external partners to optimize resident internet services and technology initiatives.

You'll drive data-driven program delivery, define KPIs, and report progress to executive leadership. Travel up to 60% is expected as part of optimizing implementations across communities.