Remote: Resident Connectivity Programs Lead

BH Management Services, LLC; Virginia Beach (VA); Remote; USD 80,000 - 87,000; Full time

Job summary

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead connectivity initiatives across the portfolio. You will drive strategy, execution, and continuous improvement for resident internet, SmartHome, and IoT programs.

Responsibilities include collaborating with Property Operations, IT, Marketing, and external partners, advancing KPIs, and ensuring programs deliver measurable business results while enhancing resident experience.

Qualifications

• 2+ years of experience in multifamily property management or program management.
• Ability to travel up to 60% (local and overnight).
• Strong organizational and problem‑solving skills.

Responsibilities

• Lead the Resident Internet and Smart Technology program strategy across the portfolio.
• Track goals, KPIs, and performance metrics for stakeholders and leadership.
• Collaborate with Operations, IT, Marketing, and external vendors.
• Manage multiple projects, ensure on‑time completion within scope and budget.
• Support onboarding, training, and development of team members.

Skills

Project management

Stakeholder coordination

Analytical skills

Communication skills

Multifamily property management

Time management

Education

Associate’s degree or equivalent

Tools

Microsoft Office Suite

Adobe products

Job description

BH Management, LLC is seeking a Resident WiFi Connectivity Program Manager to lead connectivity initiatives across the portfolio. You will drive strategy, execution, and continuous improvement for resident internet, SmartHome, and IoT programs.

Responsibilities include collaborating with Property Operations, IT, Marketing, and external partners, advancing KPIs, and ensuring programs deliver measurable business results while enhancing resident experience.