Remote Resident Connectivity Program Lead

BH Management Services, LLC; North Carolina; Remote; USD 90,000 - 130,000; Full time

Job summary

BH Management, LLC is seeking a Program Manager for Resident Connectivity, Internet, and IoT initiatives. This remote role focuses on strategic leadership, execution, and ongoing optimization across the portfolio.

The position requires up to 60% travel and collaboration with Property Operations, Marketing, Centralized Operations, and external partners to drive measurable business results and resident satisfaction.

Qualifications

• Associate degree or equivalent in a related field preferred.
• Experience with multifamily property management or program management is desirable.
• Travel up to 60% to local and overnight markets may be required.
• Proficiency with MS Office, Adobe, and PM software is expected.

Responsibilities

• Oversee Resident Internet and Smart Technology programs across the portfolio.
• Collaborate with Operations, Marketing, IT, and vendors to deliver initiatives.
• Define goals, KPIs, and performance metrics; report to leadership.
• Ensure program standards, consistency, and timely execution across markets.
• Support onboarding, training, and performance evaluations for staff.
• Monitor installations, upgrades, and technology deployments; manage risks.

Skills

Stakeholder coordination

Data-driven decision making

Multi‑project handling

Communication skills

Education

Associate’s degree in Business, Project Management, Communications, Information Technology, or related field

Tools

Microsoft Office Suite

Adobe products

Project management software

Job description

BH Management, LLC is seeking a Program Manager for Resident Connectivity, Internet, and IoT initiatives. This remote role focuses on strategic leadership, execution, and ongoing optimization across the portfolio.

The position requires up to 60% travel and collaboration with Property Operations, Marketing, Centralized Operations, and external partners to drive measurable business results and resident satisfaction.