Remote Reservation Support Specialist

Travelwithsan; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Onboarding and training provided

Ongoing education and development

Access to professional tools andonline

Job summary

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role operates in a 100% remote environment, requiring professional communication and meticulous attention to detail.

You will gather client preferences, research availability, and coordinate reservations while maintaining accurate records and providing ongoing support to ensure high-quality service.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information about client needs and preferences.
• Research availability and service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written & verbal communication

Attention to detail

Organization skills

Customer-focused

Email proficiency

Research & information

Multitasking

Customer service experience (helpful)

Job description

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role operates in a 100% remote environment, requiring professional communication and meticulous attention to detail.

You will gather client preferences, research availability, and coordinate reservations while maintaining accurate records and providing ongoing support to ensure high-quality service.