Remote Reservation Support Specialist

Travelwithsan; Chicago (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Ongoing education and development

Supportive team environment

Job summary

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote role.

You will respond to questions, gather client needs, research availability, coordinate reservations and confirmations, and maintain accurate records while delivering professional, detail-oriented service to our clients.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Strong communication

Attention to detail

Time management

Organizational skills

Customer-focused

Email literacy

Research skills

Multitasking

Experience helpful

Job description

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a fully remote role.

You will respond to questions, gather client needs, research availability, coordinate reservations and confirmations, and maintain accurate records while delivering professional, detail-oriented service to our clients.