Remote Reservation Support Specialist

Travelwithsan; Allentown (Lehigh County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Onboarding and training

Ongoing education

Tools and resources access

Continuing learning

Supportive team environment

Job summary

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

You will respond to questions, gather client needs, research options, and maintain accurate records while delivering professional, detail-oriented service. Onboarding and ongoing development are provided to support growth and success.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written communication

Verbal communication

Attention to detail

Organizational skills

Time management

Customer-focused

Research skills

Remote work readiness

Multitasking

Hospitality experience

Job description

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

You will respond to questions, gather client needs, research options, and maintain accurate records while delivering professional, detail-oriented service. Onboarding and ongoing development are provided to support growth and success.