Remote Reservation Support Specialist

Travelwithsan; Rockford (IL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Remote work

Onboarding provided

Education opportunities

Professional resources

Supportive team

Job summary

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role emphasizes providing accurate information while keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients in a 100% remote environment. Onboarding and ongoing training are provided to support your success.

Qualifications

• Strong written and verbal communication is essential.
• Attention to detail and accuracy are critical for reservations.
• Good organizational and time-management skills are required.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems for communication.
• Ability to research and organize information efficiently.
• Reliability and ability to manage multiple tasks.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Strong written and verbal comms

Attention to detail

Organizational skills

Customer-focused

Email & online systems

Research information

Reliability & multi-tasking

Previous CS/reservations helpful

Tools

Online reservation systems

Job description

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role emphasizes providing accurate information while keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients in a 100% remote environment. Onboarding and ongoing training are provided to support your success.