Remote Reservation Support Specialist

Travelwithsan; City of Rochester (NY); On-site; USD 38,000 - 60,000; Full time

Job summary

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to details, and enjoys helping clients by researching options, updating records, and coordinating with service providers as needed.

Qualifications

• Strong written and verbal communication.
• Attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requestsCoordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication skills

Attention to detail

Organizational skills

Customer-focused

Email proficiency

Research skills

Multi-tasking

Customer service exp helpful

Job description

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to details, and enjoys helping clients by researching options, updating records, and coordinating with service providers as needed.