Remote Reservations Support Specialist

Travelwithsan; Scranton (Lackawanna County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Remote work

Onboarding training

Ongoing education

Tools access

Learning opportunities

Supportive team

Job summary

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment. The role emphasizes accurate information and professional communication to keep reservation records organized and up to date.

You will respond to client questions, gather preferences, research options, and coordinate confirmations while maintaining high standards of service and reliability.

Qualifications

• Strong written and verbal communication abilities.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional demeanor.
• Familiarity with email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requestsCoordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Strong written and verbal comm.

Attention to detail

Organizational & time-management

Customer-focused

Email & online systems

Research & information organization

Reliability & multitasking

Customer service reservation exposure

Tools

CRM software

Reservation systems

Job description

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment. The role emphasizes accurate information and professional communication to keep reservation records organized and up to date.

You will respond to client questions, gather preferences, research options, and coordinate confirmations while maintaining high standards of service and reliability.