Remote Readiness Services Consultant

CrowdStrike Inc.; Juneau (AK); Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Market compensation

Wellness programs

Vacation & holidays

Parental leave

Professional development

Employee networks

Office amenities

Great Place to Work

Job summary

CrowdStrike Inc. is seeking a Readiness Services Consultant to be a strategic partner, helping customers maximize CrowdStrike Services investments and achieve security objectives. You will combine relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

You will manage senior-level relationships, coordinate with Sales and Delivery, and drive proactive readiness plans while contributing to program enhancements in a fast-paced environment.

Qualifications

• Experience in cybersecurity services, including incident response management, customer success, and or advisory consulting.
• Proven track record of managing senior-level relationships in technical environments.
• Strong project coordination capabilities with emphasis on customer service.
• Excellence in both written and verbal communication.
• Demonstrated ability to balance competing priorities in a fast-paced environment with attention to detail.
• Proven ability to manage multiple customer relationships simultaneously and leverage AI for better decisions.

Responsibilities

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement.
• Drive customer preparedness through education, strategic planning, and optimization of CrowdStrike Services investment.
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities.
• Execute timely account reviews, follow-up documentation, and service scoping.
• Develop and maintain customer success plans with clear next steps.
• Contribute to program enhancement initiatives and best practices development.
• Support team pipeline growth through strategic account expansion

Skills

Cybersecurity services

Senior relationships

Project coordination

Written communication

Verbal communication

AI technologies

Job description

CrowdStrike Inc. is seeking a Readiness Services Consultant to be a strategic partner, helping customers maximize CrowdStrike Services investments and achieve security objectives. You will combine relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

You will manage senior-level relationships, coordinate with Sales and Delivery, and drive proactive readiness plans while contributing to program enhancements in a fast-paced environment.