Remote Cyber Readiness Services Consultant

CrowdStrike Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Market-leading compensation and equity

Wellness programs (physical and mental

Generous vacation and holidays

Paid parental and adoption leaves

Professional development opportunities

Employee networks and community groups

Vibrant office culture and Great Place

Job summary

CrowdStrike, a global cybersecurity leader, is seeking a Readiness Services Consultant to partner with customers in maximizing CrowdStrike Services investments and achieving security objectives. The role blends relationship management, technical advisory, and program optimization for customer success and satisfaction.

You will work with Sales and Delivery to align customer needs with capabilities, drive preparedness, and develop strategic success plans while contributing to service program

Qualifications

• Experience in cybersecurity services, including incident response management, customer success, and/or advisory consulting.
• Proven track record of managing senior-level relationships in technical environments.
• Strong project coordination capabilities with emphasis on customer service.
• Excellence in both written and verbal communication.
• Demonstrated ability to excel in a fast-paced environment with strong workload management skills — balancing competing priorities while maintaining attention to detail.
• Clear competency in managing multiple customer relationships simultaneously.
• Understanding of cybersecurity concepts and incident response considerations.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Responsibilities

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement.
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment.
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities.
• Execute timely account reviews, follow-up documentation, and service scoping.
• Develop and maintain customer success plans with clear next steps.
• Contribute to program enhancement initiatives and best practices development.
• Support team pipeline growth through strategic account expansion.

Job description

CrowdStrike, a global cybersecurity leader, is seeking a Readiness Services Consultant to partner with customers in maximizing CrowdStrike Services investments and achieving security objectives. The role blends relationship management, technical advisory, and program optimization for customer success and satisfaction.

You will work with Sales and Delivery to align customer needs with capabilities, drive preparedness, and develop strategic success plans while contributing to service program