Remote Cybersecurity Readiness Consultant

CrowdStrike Inc.; Montpelier (VT); Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Wellness programs

Generous vacation

Parental and adoption leave

Professional development

Employee networks & volunteering

Office culture & amenities

Great Place to Work Certification

Job summary

CrowdStrike, a global leader in cybersecurity, seeks a Readiness Services Consultant to partner with customers on maximizing CrowdStrike Services investments and achieving security objectives. The role blends relationship management, technical advisory, and program optimization for customer success.

You will coordinate with Sales and Delivery, drive preparedness, and develop guidance through customer success plans while supporting services expansion in a fast-paced, AI-enabled environment.

Qualifications

• Experience in cybersecurity services including incident response management, customer success, or advisory consulting.
• Proven track record of managing senior-level relationships in technical environments.
• Strong project coordination capabilities with emphasis on customer service.
• Excellence in both written and verbal communication.
• Ability to excel in a fast-paced environment with strong workload management and prioritization.
• Demonstrated ability to manage multiple customer relationships simultaneously.
• Understanding of cybersecurity concepts and incident response considerations.
• Experience with using AI technologies to enhance decision-making and efficiency.

Responsibilities

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement.
• Drive customer preparedness through education, strategic planning, and optimization of CrowdStrike Services investment.
• Coordinate with Sales and Delivery teams to align customer needs with service capabilities.
• Execute timely account reviews, follow-up documentation, and service scoping.
• Develop and maintain customer success plans with clear next steps.
• Contribute to program enhancement initiatives and best practices development.
• Support team pipeline growth through strategic account expansion.

Skills

Cybersecurity services

Incident response

Customer success

Advisory consulting

Senior relationships

Project coordination

Communication

AI technologies

Fast-paced work

Job description

CrowdStrike, a global leader in cybersecurity, seeks a Readiness Services Consultant to partner with customers on maximizing CrowdStrike Services investments and achieving security objectives. The role blends relationship management, technical advisory, and program optimization for customer success.

You will coordinate with Sales and Delivery, drive preparedness, and develop guidance through customer success plans while supporting services expansion in a fast-paced, AI-enabled environment.