Remote Readiness & Services Advisor

CrowdStrike Inc.; Atlanta (GA); Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Vacation and holidays

Parental leave

Professional development

Employee networks

Job summary

CrowdStrike Inc. is seeking a Readiness Services Consultant to partner with customers and maximize their CrowdStrike Services investment.

You will combine relationship management, technical advisory, and program optimization to ensure customer success. Responsibilities include guiding strategic accounts, coordinating with Sales and Delivery, and developing success plans that drive ongoing value and readiness for evolving security needs.

Qualifications

• Experience in cybersecurity services including incident response management, customer success, or advisory consulting.
• Proven track record managing senior-level relationships in technical environments.
• Strong project coordination with emphasis on customer service.
• Excellence in written and verbal communication.
• Experience using AI technologies to enhance decision-making and workflows.

Responsibilities

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement.
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment.
• Coordinate with Sales and Delivery teams to align customer needs with service capabilities.
• Execute timely account reviews, follow-up documentation, and service scoping.
• Develop and maintain customer success plans with clear next steps.
• Contribute to program improvement initiatives and best practices development.
• Support pipeline growth through strategic account expansion.

Skills

Cybersecurity services

Senior relationships

Project coordination

Written and verbal communication

AI-driven decision support

Job description

CrowdStrike Inc. is seeking a Readiness Services Consultant to partner with customers and maximize their CrowdStrike Services investment.

You will combine relationship management, technical advisory, and program optimization to ensure customer success. Responsibilities include guiding strategic accounts, coordinating with Sales and Delivery, and developing success plans that drive ongoing value and readiness for evolving security needs.