Remote Program Manager: Volunteer Engagement Lead

American Red Cross; Phoenix (AZ); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible 0

PTO: Starting at 15 days a year; based

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

American Red Cross is seeking a professional, detail-oriented Program Manager to join the Department Relationship Success team. This fully remote role supports volunteer mobilization across SAF/ISD and Corporate departments, serving as the primary relationship manager for an assigned portfolio and guiding recruitment and onboarding activities.

You will analyze data, develop reports, and coordinate communications while partnering with program managers and stakeholders to optimize volunteer

Qualifications

• Bachelor's degree or equivalent combination of education and related experience required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules.
• Excellent oral and communication skills, including training and presentations.
• Excellent interpersonal, verbal and written communication skills.
• Develop project plans, budgets, and strategies to achieve organizational goals.
• Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
• Intermediate-level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work on a team.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Relationship management

Project management

Communication

Training development

Data analysis

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

American Red Cross is seeking a professional, detail-oriented Program Manager to join the Department Relationship Success team. This fully remote role supports volunteer mobilization across SAF/ISD and Corporate departments, serving as the primary relationship manager for an assigned portfolio and guiding recruitment and onboarding activities.

You will analyze data, develop reports, and coordinate communications while partnering with program managers and stakeholders to optimize volunteer