Remote Process Server Performance Coach

ABC Legal Services; Town of King (WI); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per year

Life Insurance and AD&D Insurance

Long Term Disability

Flexible Spending Accounts

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to manage and improve the performance of our process server network. You will coach underperforming servers, set clear expectations, and collaborate with Recruiting and Leadership to ensure coverage and timely completion of jobs.

You will work remotely across multiple states, analyzing performance data, conducting direct conversations with servers, and driving measurable improvements while maintaining high standards of service

Qualifications

• Experience training and/or coaching others.
• High school diploma or GED required.
• Familiarity with legal processes is a plus.
• Excellent written and verbal communication skills.
• Experience and proficiency with Microsoft Office (Word, Excel).
• The ability to analyze processes and make recommendations for improvements.

Responsibilities

• Provide support, training and education to process servers underperforming based on key metrics.
• Create positive and engaging server experience for all underperforming process servers with coaching and feedback.
• Set clear expectations for underperforming servers.
• Review assigned reports daily and reach out to disengaged servers to identify and resolve reasons for delays.
• Hold servers accountable to improve performance.
• Track and communicate blockers to leadership; partner with Recruiting for coverage needs.

Skills

Coaching & training

Written & verbal communication

Process analysis

Microsoft Office proficiency

Education

High school diploma or GED

Familiarity with legal processes (advantage)

Tools

Microsoft Office (Word, Excel)

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to manage and improve the performance of our process server network. You will coach underperforming servers, set clear expectations, and collaborate with Recruiting and Leadership to ensure coverage and timely completion of jobs.

You will work remotely across multiple states, analyzing performance data, conducting direct conversations with servers, and driving measurable improvements while maintaining high standards of service