Remote Process Server Performance Coach

ABC Legal Services; Jackson (MS); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp.

Dependent Care Flexible Spending Plan

EAP (Employee Assistance Program)

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to own and drive the performance of our process server network. You will coach underperforming servers, diagnose issues, set clear expectations, and measure improvements daily using performance data across a remote network.

You will work with Recruiting and Leadership to align coverage with performance targets, while ensuring coaching and accountability stay focused and effective.

Qualifications

• High school diploma or GED required.
• Familiarity with legal processes a plus.
• Experience training and coaching teams.

Responsibilities

• Provide coaching and remediation to underperforming process servers based on key metrics.
• Set clear expectations and timelines for performance improvement.
• Review daily reports and engage with servers to address causes of underperformance.
• Provide direct feedback and guidance to servers to improve job completion rates.
• Collaborate with Recruiting and Leadership to ensure coverage aligns with performance goals.

Skills

Coaching

Performance data analysis

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to own and drive the performance of our process server network. You will coach underperforming servers, diagnose issues, set clear expectations, and measure improvements daily using performance data across a remote network.

You will work with Recruiting and Leadership to align coverage with performance targets, while ensuring coaching and accountability stay focused and effective.