Remote Process Server Performance Coach

ABC Legal Services; Oklahoma City (OK); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Spc

Dependent Care Flexible Spending Act

EAP (Employee Assistance Program)

Pet Insurance

Job summary

ABC Legal Services seeks a Process Server Performance Specialist to own and improve our nationwide process server network. You will diagnose underperformance, coach servers, and align coverage with Recruiting and Leadership to keep performance on track.

This remote role emphasizes strong data-driven decisions, clear communication, and translating metrics into actionable coaching plans for sustained improvements across the network.

Qualifications

• Experience training and/or coaching.
• High school diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Excellent written and verbal communication skills.
• Experience and proficiency with Microsoft Office (Word, Excel).
• The ability to analyze processes and make recommendations for improvements.

Responsibilities

• Provide coaching and education to underperforming process servers based on key metrics.
• Communicate with process servers to provide coaching and feedback.
• Field questions from process servers and resolve blockers.
• Ensure servers understand expectations and timelines for improvements.
• Review reports daily and reach out to disengaged servers to identify reasons for delays.
• Hold servers accountable to improve performance and track blockers.

Skills

Coaching

Written & verbal communication

Microsoft Office

Process analysis

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

ABC Legal Services seeks a Process Server Performance Specialist to own and improve our nationwide process server network. You will diagnose underperformance, coach servers, and align coverage with Recruiting and Leadership to keep performance on track.

This remote role emphasizes strong data-driven decisions, clear communication, and translating metrics into actionable coaching plans for sustained improvements across the network.