Remote Planning & Client Coordination Specialist

Velvethorizons; Anaheim (CA); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible remote environment

Performance-based compensation

Ongoing training and development

Access to company-supported resources

Job summary

Velvet Horizons is seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling services in a fully remote environment. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

The role emphasizes independent work, strong organization, and excellent communication. You will gather requirements, present options, process reservations, and document interactions to maintain high-quality client service.

Qualifications

• Strong written and verbal communication skills
• Proven ability to work independently in a remote environment
• High level of organization and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Customer-focused mindset with problem-solving skills
• Basic proficiency with online tools and scheduling platforms
• Fluency in English is required; Spanish language skills are a plus

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support
• Research and present suitable options for accommodations, transportation, and related services
• Prepare structured plans and coordinate scheduling based on client preferences and availability
• Process reservations and confirm service arrangements with third-party providers
• Provide consistent, professional customer support throughout the coordination process
• Maintain awareness of relevant updates, policies, and service offerings
• Collaborate with internal team members to improve workflows and service delivery
• Accurately document client interactions, transactions, and records in company systems

Skills

Communication skills

Remote work

Organizational skills

Multi-tasking

Customer focus

Scheduling tools

English fluency

Spanish language (optional)

Tools

Scheduling platforms

Job description

Velvet Horizons is seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling services in a fully remote environment. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

The role emphasizes independent work, strong organization, and excellent communication. You will gather requirements, present options, process reservations, and document interactions to maintain high-quality client service.