Remote Planning & Coordination Specialist

Velvethorizons; Pittsburgh (Allegheny County); Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Flexible remote work

Job summary

Velvet Horizons is seeking a Planning Consultant to support clients with coordination and scheduling services in a fully remote environment. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

The role emphasizes strong communication, independence in a remote setting, and meticulous organization. You will document interactions, coordinate with third-party providers, and continuously improve workflows while delivering professional client support.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment.
• Highly organized with attention to detail.
• Able to manage multiple tasks and meet deadlines.
• Customer-focused with problem-solving skills.
• Familiar with scheduling tools and online platforms.
• English fluency required; Spanish is a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support.
• Research and present options for accommodations, transportation, and related services.
• Prepare plans and coordinate scheduling based on client preferences and availability.
• Process reservations and confirm service arrangements with third-party providers.
• Provide consistent, professional customer support throughout the coordination process.
• Document client interactions and records in company systems.
• Collaborate with internal teams to improve workflows and service delivery.
• Maintain awareness of relevant updates, policies, and service offerings.

Skills

Communication

Remote work

Organization

Multitasking

Customer service

Scheduling tools

Spanish (bonus)

Tools

Scheduling platforms

Job description

Velvet Horizons is seeking a Planning Consultant to support clients with coordination and scheduling services in a fully remote environment. You will manage client requests, organize logistics, and ensure a smooth end-to-end planning process.

The role emphasizes strong communication, independence in a remote setting, and meticulous organization. You will document interactions, coordinate with third-party providers, and continuously improve workflows while delivering professional client support.