Remote Planning & Coordination Specialist

Velvethorizons; Miami (FL); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work

Training & development

Collaborative team environment

Job summary

Velvet Horizons is seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling services in a fully remote environment. The role involves handling client requests, organizing logistics, and ensuring a smooth end-to-end planning process.

You will communicate with clients, research accommodations and transportation options, and coordinate scheduling based on preferences while ensuring accurate documentation and timely responses.

Qualifications

• Clear written and verbal communication required.
• Ability to work independently in a remote setting.
• High level of organization and attention to detail.
• Able to manage multiple tasks and meet deadlines.
• Customer-first approach with problem-solving mindset.
• Familiarity with online scheduling tools.
• Fluent English; Spanish a plus.

Responsibilities

• Communicate with clients via phone, email, and digital platforms to gather requirements and provide support.
• Research and present suitable options for accommodations, transportation, and related services.
• Prepare structured plans and coordinate scheduling based on client preferences and availability.
• Process reservations and confirm service arrangements with third-party providers.
• Provide consistent, professional customer support throughout the coordination process.
• Maintain awareness of relevant updates, policies, and service offerings.
• Collaborate with internal team members to improve workflows and service delivery.
• Accurately document client interactions, transactions, and records in company systems.

Skills

Strong communication

Independent remote work

Organizational skills

Multitasking

Customer focus

Scheduling tools

English fluency

Job description

Velvet Horizons is seeking a detail-oriented Planning Consultant to support clients with coordination and scheduling services in a fully remote environment. The role involves handling client requests, organizing logistics, and ensuring a smooth end-to-end planning process.

You will communicate with clients, research accommodations and transportation options, and coordinate scheduling based on preferences while ensuring accurate documentation and timely responses.