Remote LATAM: Phone Support & Scheduling Expert

YO AI Labs; Maryland; Remote; USD 17,000 - 28,000; Part time

Job summary

YO AI Labs is seeking a Customer Service Expert – Phone Support (LATAM) to handle phone-based customer support tasks for US-based businesses. Your work will also contribute to AI training. No prior AI experience is required.

This remote LATAM contractor role requires 4 × 5-hour shifts per week (up to 20 hours). No prior AI experience is required, and candidates should have strong English communication, attention to detail, and the ability to navigate call-center systems.

Qualifications

• Phone-based customer service or virtual assistance experience.
• Fluent, clear spoken English.
• Comfortable with outbound calls and automated phone systems.
• Reliable internet, quiet workspace, and quality headset.
• Able to work independently and meet shift requirements.

Responsibilities

• Make and receive calls on behalf of customers.
• Handle appointments, reservations, scheduling, and confirmations.
• Communicate clearly with US-based businesses.
• Navigate phone menus and call-center systems.
• Document call outcomes accurately and confidentially.
• Manage consecutive calls while maintaining service quality.

Skills

Phone Calls

English Communication

Customer Service

Scheduling

Appointment Handling

CAPTCHA

Attention to Detail

Job description

YO AI Labs is seeking a Customer Service Expert – Phone Support (LATAM) to handle phone-based customer support tasks for US-based businesses. Your work will also contribute to AI training. No prior AI experience is required.

This remote LATAM contractor role requires 4 × 5-hour shifts per week (up to 20 hours). No prior AI experience is required, and candidates should have strong English communication, attention to detail, and the ability to navigate call-center systems.