Remote Pharmacy Support Specialist (Call Center)

IQVIA Argentina; Memphis (TN); Remote; USD 21,000 - 29,000; Full time

Job summary

IQVIA is hiring a Pharmacy Support Call Center Representative to work remotely from home on a full-time basis. The role supports patients and pharmacies, handling card activations, program eligibility, and benefit explanations. It offers a pay rate of $18.00 per hour with multiple EST shift options.

Candidates should have a High School Diploma or equivalent, HIPAA certification, and call center experience; pharmacy technician experience is a plus. Bilingual English/Spanish is advantageous.

Qualifications

• High School Diploma or equivalent required.
• HIPAA certification preferred.
• Call center experience is required (3+ years preferred).
• Pharmacy Technician experience is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods.
• Assess user issues and provide first-level problem resolution.
• Document resolution details and escalate unresolved issues promptly.
• Identify operational challenges and suggest improvements to management.
• Work 40 hours per week across specified EST shifts, under supervision.

Skills

Call center experience

HIPAA certified

Bilingual English/Spanish

Pharmacy technician knowledge

Education

High School Diploma or equivalent

Job description

IQVIA is hiring a Pharmacy Support Call Center Representative to work remotely from home on a full-time basis. The role supports patients and pharmacies, handling card activations, program eligibility, and benefit explanations. It offers a pay rate of $18.00 per hour with multiple EST shift options.

Candidates should have a High School Diploma or equivalent, HIPAA certification, and call center experience; pharmacy technician experience is a plus. Bilingual English/Spanish is advantageous.