Remote Pharmacy Support Call Center Specialist

IQVIA; Louisville (KY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work

Contract role

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative to work remotely on a contract basis. The role handles payment assistance solutions such as co-pay cards or vouchers and questions about program eligibility, benefits, and submission issues.

Requirements include Pharmacy Technician experience, HIPAA certification, and call center background; bilingual English/Spanish is a plus. The position is 40 hours weekly with EST hours and pays $18 per hour.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user’s issue and provides first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision.

Skills

Pharmacy Technician experience

Call center experience

HIPAA certified

Bi-lingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative to work remotely on a contract basis. The role handles payment assistance solutions such as co-pay cards or vouchers and questions about program eligibility, benefits, and submission issues.

Requirements include Pharmacy Technician experience, HIPAA certification, and call center background; bilingual English/Spanish is a plus. The position is 40 hours weekly with EST hours and pays $18 per hour.