Remote Pharmacy Support Specialist (Call Center)

IQVIA Argentina; Salt Lake City (UT); Remote; USD 25,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers and handle card activation, eligibility, and program explanations.

The role requires Pharmacy Technician experience, HIPAA certification, and call center experience; bilingual English/Spanish is a plus. Shifts available EST times; 40 hours per week; $18 per hour.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification required.
• Call center experience required (3+ years preferred).
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am - 7:00 pm ET or 11:00 am EST – 8:00pm EST).

Skills

Pharmacy Technician

Call Center

HIPAA

Bilingual English/Spanish

Medical claims processing

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers and handle card activation, eligibility, and program explanations.

The role requires Pharmacy Technician experience, HIPAA certification, and call center experience; bilingual English/Spanish is a plus. Shifts available EST times; 40 hours per week; $18 per hour.